If you’re the owner of a pharmacy, you’ll know that great customer service can make or break your business. While pharmacies are essential to the well-being of the world, medical dispensers can be ten a penny across the United States, so making sure yours stands out from the crowd is vital. We’ve put together some great tips to help you elevate your pharmacy business and become the ‘go-to’ provider for your local community. Check out our ideas below!
Offering delivery services to the surrounding areas is a great way to build a loyal customer base – and fast. People typically look for convenience over anything else and are often happy to pay a premium for the privilege. By offering a fast and reliable medical delivery service, you will have an edge over your competitors and will be able to increase your number of customers.
Offer Added Extras
Extra services mean you’ll offer extra value to your community. Making your pharmacy a one-stop shop for your customers will make their lives easier and keep them coming back for more. While it will benefit you to have items like soft drinks and snacks for sale, items such as makeup and skincare will enable you to increase your profit and make sure you’re catering to a wide audience. As well as products, ensure your pharmacy is a cut above the rest by offering a variety of services such as a sexual health clinic, blood testing, and podiatry services. Consider having a specialist on site that can offer mobile services to those who are not able to access your store easily, such as the elderly or people with disabilities.
Invest In Training For Your Staff
The more staff you have on hand to help with matters like dispensing, the more they will be able to offer you and your business. Signing your staff up for multiple training courses will enable them to feel like valued employee, meaning that your staff retention will improve and you’ll have happy team members on hand to assist you.
Many people want convenience when they visit a store, so try and have dedicated parking spaces available for people to easily access your pharmacy. If you’re in a busy city location with limited parking options, speak to your city’s mayor or senator to see if they can help you.
Add A Loyalty Program To Your Offering
Whilst new customers are great, having a loyal customer base is a surefire way to guarantee good profits. Why not offer a loyalty program or reward scheme that allows people to benefit if they use your pharmacy services over your competitors? Discounted products and services are a great initiative for customers to return to you again and again.
Which of these tips will you incorporate into your pharmacy business? Let us know in the comments or share your own ideas to inspire others!